The Duo MFA prompt is only giving me the option to enter a bypass code. If none of the options above work, please see the "I am stuck." question above. If you do not receive a notification, try opening the Duo Mobile app to check for a notification. Please make sure your mobile device is connected to the internet.Įnsure your Duo Mobile app has your Cisco account linked. The Duo Push/Duo Mobile app used to work but is no longer working. If you are no longer able to accept a Push on your old mobile device, and that is your only MFA factor, please see the "I am stuck." question above. If you still have access to your old phone and you can still accept a Push on the Duo Mobile app, please visit our SharePoint site to learn how to Manage your Device and add a new mobile phone. Your device must meet the minimum requirements listed above. I need help activating the Duo Mobile app on my new device. I have a new mobile device with a different phone number. If you still have access to your old mobile device and you can still accept a Push on the Duo Mobile app, please visit our SharePoint site to learn how to Manage your Device and add a new mobile phone.
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